Your questions are important to us.
For general enquiries:
If your query is not answered in our FAQ, or you have any feedback on how we can improve the service for you, please contact us by email or send us a message on social media, we aim to respond as soon as possible and usually well under 24 hours.
To change a booking:
To change your booking please send us an email if you wish to change your personal details or add a passenger.
If you would like to cancel your booking please send us an email. Please quote your booking reference and lead passenger name.
You can also contact us on the following number between 9am and 6pm Sunday to Friday for queries only: (+44) 01732 444 925
Our desk at Geneva Airport:
Our airport ski transfer desk at Genevea is open Saturday from 9:00 – 19:15.
Our desk is located in the bank of transfer operators in Terminal 1 in the Swiss section of the airport. The majority of flights land in this terminal and the colour scheme is yellow, grey and black.
If you come out of baggage reclaim in Terminal 1 you will see the Visitors Center which is a large help desk with a yellow wall behind it. Simply turn left, go past the doors leading outside and just past the green Tekoe Tea Shop you will see the transfer desks, our sign is above our desk.